We respect the trust you place in us when you choose to interact with us and therefore only collect data that is necessary for us to deliver the best possible service and ensure you are reminded about appointments or anything else relevant to your ongoing care.
We are committed to treating your data with utmost care and therefore have put in place suitable physical, electronic and managerial procedures to help protect the security of your personal information from unauthorised access and use.
We cannot guarantee that loss, misuse or alteration of information will never occur but we do take all reasonable precautions to prevent this from happening. Our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
Your Information/Your Rights
You are entitled to access the personal information that we hold on you. Any such request should be made using our contact details below. If any data we hold is inaccurate, this will be corrected promptly on request. In certain circumstances you can request that we erase your data, restrict or object to the processing of your data which we will do where this would not prevent us meeting our legal and regulatory obligations.
Data Protection and Communications
We may contact you in relation to your appointment, products and services that we offer.
You may ask that we do not send you marketing communications using any of the contact details we hold on our records for you, this may include your email, SMS, telephone and postal information.
You may also request we restrict our communication to clinically necessary messages such as to send appointment reminders or writing to you about your sight test or contact lens aftercare/follow-up.
You can update your preferences at any time by emailing us at firstname.lastname@example.org with your information and we will happily deal with. your request.